Help / FAQ

Frequently Asked Questions

 

1. What is Hadiyah?


Hadiyah is your destination for personalised gifts in Dubai and UAE. We specialise in creating custom wall art and thoughtful gifts designed to celebrate every occasion, whether it’s for you or your loved ones.

 

2. How do I order personalised wall art?


Ordering with us is simple:

 

  • Add your custom names, address, message and / or photo to the product page
  • Complete your order, and our designers start creating your artwork
  • Approve your artwork within 24–48 hours via WhatsApp or email
  • After approving your artwork, receive your ready-to-hang wall art in 1–3 business days

 

3. I placed an order but haven't received an email containing my artwork to approve?


We will send you a draft of your artwork for approval via email or WhatsApp within 24 - 48 hours of receiving your order. If you haven't received our email, please check your junk folder. As we are a new sender, our emails can sometimes land in our customers' junk folders. Once you have opened the email, you can request edits to the design until you’re 100% happy with the artwork before production begins.

 

4. How long does delivery take?


We deliver across Dubai in just 1–3 business days after you approve your artwork. For other UAE locations, delivery may take slightly longer. If we don’t hear from customers within 72 hours of us sending the artwork for approval, we will dispatch the order to your delivery address as we don’t want to delay customers receiving their orders!

 

5. Do you deliver outside the UAE?


Currently, we deliver only within the UAE. 

 

6. What payment methods do you accept?


We accept all major debit and credit cards. Your payments are processed securely for a hassle-free shopping experience.

 

7. Can I return or exchange my personalised order?


As all personalised products are custom-made, we’re unable to accept returns or exchanges unless there is a defect or error in the product. Please contact us immediately if you encounter an issue, and we’ll make it right.

 

8. How do I care for my digital wall art?


Our digital wall art is designed to last! Simply wipe it gently with a dry or slightly damp cloth to keep it clean and looking new.

 

9. How can I contact you?


If you have any questions or need assistance, feel free to reach out to us:

 

Email: shophadiyah.ae@gmail.com